Refund Policy
Refund and Return Policy
All sales are final and products cannot be returned to us. Carriers may make up to three attempts to deliver the product with an adult signature. Number of carrier attempts may vary.
We DO NOT offer refunds if your alcohol order is returned to us after multiple attempts or due to address issues. We are charged $20 for all returned packages that are not delivered after maximum attempts had been made, and another $20 if we want to attempt delivery again, so we can not offer refunds on account of this unless you are willing to pay the extra $40 worth of charges.
In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery.
- A replacement will be offered based on availability or a refund on items missing/damaged.
- Unless specified as a Limited Edition sale, cosmetic damages to boxes, labels or bottles may not be covered and may be ineligible for refund or replacement.
In the event your package was not delivered, or damaged while in transit customers are responsible to report non delivery within 30 days of the shipping date. After 30 days we are no longer able to offer a refund or replacement of said purchase.
*Photos are required in order to process any claims of damages or leaks. Please contact support@speakeasyco.com to file a claim.
If you have any further questions, please contact us via our Order Support Page.